Returns


In the unlikely case you are not completely satisfied with your purchase you are able to return all unworn/undamaged items within 14 days of the order date.

Please be aware that we do not offer a free returns service and our delivery surcharge is not refundable.

No returns will be accepted 14 days after the order date. Estrada Sneakers will apply your credit back to the same method of payment used to purchase the items. All returns or exchanges will be processed as swiftly as possible, however it may take up to 7 working days. Please note your order invoice number, marking items that you wish to return to the below address:

Send your returns to:

Estrada Sneakers
78 Robinswood Gardens
Gloucester
GL4 6TB

Company No: 10690177

All responsibility is down to the customer until the item reaches us. We strongly advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please include whether you want an exchange/refund in your parcel.